Problem Description

When I open my software I am getting a message that says, "The license server could not be contacted during the required period...".

Reason

Sometimes when you don't use the software for a while the log files that are required to be transmited to our servers, which verify the license status, are not pushed automatically. In this case they need to be sent manually.

Steps to Resolve

Make sure the default license configuration is set and send the log files manually

 The following steps use WaterCAD as an example, but work for all the Haestad line of programs:

1. Make sure the software is closed before proceeding to step 2 

2. Go to Start > All Programs > Bentley > WaterCAD > Municipal License Administrator

3. Click on Tools > Options > Verify (sometimes this button is shown as "test connection") - ensure that this verifies. If it does not, make sure that you are connected to the internet and that you typed the server name and activation key in correctly. Make sure there are no spaces before or after the server name or the activation key.

4. Click the OK button and go back to the main Municipal License Administrator window then click "Refresh configurations" and make sure the features column shows the correct information for your Haestad licenses.

5.  Click on the license that you would like to use and then click "make default". You will see a ">>>" in the "Default" column next to the license.

6. Close the Municipal License Administrator and then browse back to Start > All Programs > Bentley > WaterCAD and click on "license management tool".

7. Go to Tools > "Send Logs Now" - when this completes, go back and run this command a few more times to ensure that everything is synchronized.

8. Open the program. If any warnings appear, acknowledge them, close the program and move on to step 9.

9. Go back to the license management tool and perform the "send logs now" command again.

10.  Reopen the program and see if the message comes up again. If it does please contact Bentley Support.